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WordPress Website Support and Maintenance

Make sure that your site stays fast, responsive, and safe from security issues with a WordPress website support package from Code and Visual

Looking for WordPress support and maintenance you can rely on?

Our website support packages cater to websites of all sizes, from small businesses to corporate enterprises.

With over 20 years of expertise, we offer comprehensive website support services tailored to businesses of all sizes. Our packages include regular updates, uptime monitoring, and access to our extended services in web design, development, and digital marketing—all within one streamlined package.

What's included in our WordPress Website Support and Maintenance packages

All of our packages include:

  • Regular Scheduled Updates
  • Ticketing System
  • Personalised Support Portal
  • Uptime Monitoring
  • Emergency Critical Responses
  • Standard Plugin Reccomendations
  • Access to SEO, Digital Marketing, and Design services
  • Additional Site Development
  • 6-12 month terms
  • No monthly expiration
  • Dedicated Development Team
  • Staging Server
  • Backups
  • Local Australian-based Team

Choose your package

Small

from $150*

If your top priority is keeping your website up-to-date, our small package provides exactly what you need with minimal fuss. Plus, it includes a quota of additional hours to tackle any urgent issues or bugs that may come up along the way.

When you want to cover the most crucial maintenance steps without needing ongoing, in-depth support, our small package offers peace of mind. It addresses essential maintenance and protects against common security vulnerabilities, ensuring your site is secure and up-to-date with minimal hassle.

INCLUSIONS

  • 6-month plan
  • Response time - 2-3 days
  • 2 x site updates
  • Up to 6 hours included quota
  • 5% discount
from $150*

Medium

from $799*

Our medium-sized package is ideal for most standard websites, providing everything needed to keep your site running smoothly and up-to-date with the latest patches, on an ongoing basis.

With an increased quota of hours than the small package, it ensures you have ample time for ad hoc tweaks and fixes as they arise. This plan is especially beneficial for websites where a seamless user experience and critical integrations, like CRM or mailing lists, are essential.

INCLUSIONS

  • 12-month package
  • Response time - 1-2 days
  • Quarterly updates
  • Up to 50 hours included quota
  • 10% discount
  • Weekly live vulnerability reports
from $799*

Large

from $2,566*

Our large packages are designed for websites with demanding requirements due to their scale or the complexity of their integrations and functionalities.

These packages cater to high-performance websites that are critical to business operations, whether for e-commerce, logistics, fulfillment, or other customer-facing services. With a large package, you'll have a generous quota to address issues of any size, enabling us to provide comprehensive web administration, design, and digital support for your business.

INCLUSIONS

  • 12-month package
  • Response time - same day
  • Google PageSpeed Insights Monitoring
  • Toxic Backlink Monitoring
  • Server Status Stress Monitoring
  • Up to 200 hours included quota
  • 30% discount
  • Unlimited same day critical response
  • Weekly live vulnerability patching
from $2,566*

Looking for something else?

Talk to us about a custom package

* Prices listed are monthly cost. Billing is on a 6-12 monthly basis, depending on the package size. Packages paid for up front. Prices and inclusions subject to change. All pricing in AUD exc. GST.

Have custom requirements?

We love that every client is different, so if you're looking for something that doesn't fit exactly into any of our pre-defined packages, that's no problem. We can discuss your requirements with you and put together a package that delivers all the functionality you need, whether it's extra small, extra large, or lies somewhere in between.

Extra Small

If you're not in need of a long-term plan or just require a one-off project or consultation, we offer flexible packages to focus on your immediate needs. We can bundle hours for you to use as needed or provide expert advice on your best options moving forward. Our small work packages are designed to give you exactly the support you need, when you need it.

Extra Large

Our support packages are fully flexible to meet any project scope. Whether you’re managing a complex site with demanding requirements or rolling out ongoing additions and extensions, we can tailor a larger package with a more generous hour quota. The best part? The larger the package, the lower the hourly rate and the greater the discount we offer. Let’s talk about creating a support plan that perfectly fits your needs.

Website maintenance and support that scales to fit your needs.

More about our
WordPress Website Support and Maintenance services.

What is included in Code and Visual’s WordPress Website Support Packages?
All our packages cover essential maintenance such as regular updates, uptime monitoring, emergency critical responses, backups, and access to additional services in SEO, digital marketing, and web design. With options for every level of support, we ensure your website remains secure, fast, and reliable.

Why should I invest in WordPress website support and maintenance?
Investing in WordPress support ensures your website stays secure, up-to-date, and performs well, reducing the risks of downtime or vulnerabilities. For businesses, this means a seamless experience for customers and a site that supports your goals effectively.

How do I know which WordPress support package is right for my website?
Our packages are suited to various needs:

  • Small Package: Ideal for essential updates and basic security.
  • Medium Package: For standard sites needing regular patches and ad hoc fixes.
  • Large Package: Built for high-demand sites with complex requirements and integrations.

What are the benefits of the Small Package?
The Small Package is perfect for businesses focused on essential maintenance without ongoing, in-depth support. It includes core updates, a small quota of hours for unexpected issues, and protection from common security vulnerabilities, keeping your site secure with minimal fuss.

What makes the Medium Package suitable for most websites?
Our Medium Package is designed for standard websites needing regular maintenance. It includes quarterly updates, a larger hour quota for tweaks, and weekly vulnerability reports. This plan is especially valuable for websites needing reliable performance and seamless integrations with CRMs or mailing lists.

Who should choose the Large Package for WordPress support?
The Large Package is ideal for complex, high-performance websites that are critical to business operations, such as e-commerce, logistics, or customer-facing platforms. This package includes same-day responses, server status monitoring, and unlimited critical responses, making it perfect for mission-critical websites.

Can Code and Visual create a custom support package for my website?
Yes, we offer custom packages for clients whose needs don't fit within our standard options. Whether your requirements are unique or you need more (or less) support, we’ll tailor a solution that fits perfectly.

What if I only need a one-time project or consultation?
If you don’t need ongoing support, we offer flexible options for one-off projects or consultations. We can bundle hours for you to use as needed or provide expert advice to help you make informed decisions. It’s a simple way to access professional support for your immediate needs.

How can WordPress support improve my website’s security?
Our support packages include security measures like regular updates, vulnerability monitoring, and backups to safeguard your website. With proactive maintenance, we reduce the risks of security issues and ensure that vulnerabilities are addressed promptly.

Does Code and Visual offer SEO and digital marketing with website support?
Yes, our support packages give you access to extended services like SEO, digital marketing, and web design. These services can help optimize your site’s performance and visibility, driving more traffic and engagement over time.

What if I have a large website with complex integrations?
Our Large Package is designed for websites with demanding requirements, such as complex integrations, high traffic, or critical business functionality. It includes a generous hour quota, Google PageSpeed Insights, and toxic backlink monitoring to keep your website performing optimally.

How often does Code and Visual perform website updates?
Update frequency depends on your package. The Small Package includes biannual updates, the Medium Package provides quarterly updates, and the Large Package ensures live vulnerability patching, so your website is always protected and current.

Can I get support for urgent issues or bugs?
Yes, all our packages include a quota of hours for ad hoc fixes and urgent issues. For clients on the Large Package, we offer same-day critical response and unlimited emergency support to resolve problems as quickly as possible.

What type of client support does Code and Visual offer?
We provide a dedicated support portal and ticketing system for all clients, ensuring a smooth, responsive experience. Our development team is always available to address your questions and ensure your website receives the best care.

How can I contact Code and Visual for a WordPress support quote?
To learn more about our WordPress support services, call us at (02) 8316 8801 or send us a message through our website. One of our account managers will assist you in finding the best package or custom solution to fit your needs.

How are the WordPress support packages priced, and what is the payment arrangement?
The listed prices are monthly rates, but packages are sold on either a six or twelve-month basis, depending on the package size. Payment is required upfront for the entire term, and all prices are exclusive of GST, which will be added at checkout.

Is there a standard support contract available with details about the support plans?
Yes, we provide a standard support contract outlining all terms and details of our support plans. To obtain a copy or discuss the best package for your needs, please contact us, and one of our team members will provide the information and guidance you need.

View more of our Packaged Services 

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We know your digital investment is integral to your business strategy, and something you can't afford to get wrong. That's why our mission is simple:

"We craft inspired solutions for each unique client."

Shoot us a message or drop us a line to tell us about your needs. One of our account managers will be able to discuss the best solutions and provide you with a quick time and cost estimate.

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